Deleting your data

How to remove data from the CRM, depending on who you are. See the privacy policy for what we keep and why.

If you are a lead or customer of a business that uses the CRM

That business decides about your data. Ask it to delete your details, or reply STOP on WhatsApp to stop its messages. You can also email us at hello@cloud9digital.in with your phone number and the business’s name, and we will pass your request on and confirm when it is done.

If your organization connected WhatsApp

• An administrator can disconnect the number in Settings → WhatsApp inbox. We delete the access token straight away and stop receiving the number’s messages. Chats already in the CRM stay with your leads until you delete them.
• You can also remove the CRM’s access in Meta: Business Settings → Integrations → Connected apps, then remove the app. We then lose access at once.

If you want your organization’s data deleted

1. Email hello@cloud9digital.in from an administrator’s address, with your organization’s name and whether you want everything deleted or only certain data.
2. We confirm it is you, and may ask you to export anything you want to keep first.
3. We delete the data within 30 days and email you when it is done. Backups roll over within a further 30 days.

If you want your own account deleted

Ask your organization’s administrator to remove you, or email us from the address you sign in with. We delete your account within 30 days. Records your organization needs to keep, such as who handled a lead, stay with your name removed where the law allows.