Terms of service

These terms apply to the CRM, provided by STAGIONE MEDIA LLP, trading as Cloud 9 Digital(“we”), and to the organizations that subscribe to it and the people they give access (“you”). By using the CRM you agree to them. A signed agreement with your organization takes precedence where it differs.

The service

The CRM helps organizations manage leads, follow-ups, their team’s HR, content work, and conversations on WhatsApp and email. What an organization can use depends on its subscription. We improve the CRM continually and may change features; we will give notice before removing something an organization pays for.

Accounts

• Your organization’s administrators invite people and decide what each can do. They are responsible for who has access.
• Keep your sign-in details to yourself, and tell us if you think someone else has used your account.

Your data

Your organization owns the data it puts into the CRM. We process it only to provide the service, as described in the privacy policy. You are responsible for having the right to use it, including the consent of the people you contact.

WhatsApp

• When you connect a WhatsApp number, you also agree to Meta’s WhatsApp Business terms and policies, and you must follow them.
• Only message people who have agreed to hear from you on WhatsApp, and stop when they ask. The CRM stops messages to anyone who replies STOP.
• Meta reviews message templates and can limit or block a number that people report or block. We are not responsible for Meta’s decisions, but we will help you respond to them.
• Message charges depend on how you connected: through the CRM they are billed to your organization by us or by Meta, as shown in your settings; through your own provider, by that provider.

Acceptable use

Do not use the CRM to send spam or unlawful content, to harass anyone, to break anyone’s rights, or to interfere with the service or other organizations’ data. We may suspend access that does, after warning you where we reasonably can.

Fees

Subscriptions and message credits are charged as agreed with your organization. Fees are exclusive of taxes such as GST. Unpaid subscriptions may be paused after notice.

Availability and support

We work to keep the CRM available and secure, and fix problems promptly, but cannot promise it will never be interrupted. Contact hello@cloud9digital.in for help.

Liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data caused by things outside our reasonable control, and our total liability is limited to the fees your organization paid us in the twelve months before the claim.

Ending the service

Your organization can stop using the CRM at any time. When a subscription ends we keep its data for 90 days so it can be exported, then delete it (details).

Law

These terms are governed by the laws of India, and the courts of Hyderabad, Telangana have jurisdiction.

Changes

We may update these terms. We will tell organizations about significant changes by email before they take effect.